Refund Policy
Veganut will not accept any returns for change of mind purchases due to health regulations. However, if you are unhappy with your experience please contact us at orders@veganut.co.nz and we will be more than happy to help you out.
In the unlikely event that your order arrived damaged please email us as soon as possible and we will help to resolve the situation.
If for any reason your good(s) are damaged upon receiving them, or they are the not the correct product(s) you ordered, please take a photo and contact us as soon as possible, so we can arrange to exchange it with the correct product(s). Please do not dispose of the item(s) until we have exchanged it. We will cover all transport costs involved in replacing and exchanging incorrect or damaged good(s). PLEASE WAIT TO RECEIVE YOUR RETURN APPROVAL BEFORE SENDING US YOUR GOODS.
We reserve the right to ask you to send us back the product(s) whether it is damaged, or not the correct item/product before we issue a replacement or exchange. In the case of our error, or goods damaged in transit, we will cover all transport costs.
If you have any concerns about your order please contact us at orders@veganut.co.nz.
Thank you!
Veganut Team